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South African Government Media Statements·ZA·

Home Affairs milestone on one million Smart IDs delivered in seven months.

Home Affairs milestone on one million Smart IDs delivered in seven months. Mulalo Mon, 10/26/2026 - 13:43 26 Oct 2026 The Department of Home Affairs has reached the latest extraordinary milestone on its Home Affairs @ home digital reform journey. Just over seven months since the Department launched its new digital partnership model with the banking sector, more than one million South Africans have already used this new decentralised service channel to obtain a Smart ID card. The first bank branch where citizens can walk in without any prior bookings, paperwork or queues to apply for a replacement Smart ID card went live on 9 March 2026. Today, the service is live at 669 bank branches across the length and breadth of South Africa, and has already served 1 002 773 citizens. Given that the Government of National Unity inherited only 214 permanent Home Affairs offices where South Africans could obtain Smart IDs, the current total of 873 service points nationwide represents an increase in access and inclusion of 308%. But the progress is not only quantitative; it is also qualitative. At these 669 bank branches, the application process is entirely digitalised and secured through biometri

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