Looking at how we interact with whistleblowers

Just over a week ago, we received the incredibly sad news that a whistleblower, Simon Andriesz, who we had been in contact with over many years, had died. We’ve shared our condolences, and our thoughts are with his family and loved ones.We’re often in contact with people in challenging circumstances.They may be sharing information about a firm we regulate that they’re concerned about, or in the middle of a dispute affecting their financial security.The personal stress of those situations, and dealing with an official body like us, can be – and for many, is – significant.I know the many colleagues who are in contact with whistleblowers and vulnerable individuals always aim to treat them as the people they are – with empathy and professionalism, not simply cases to be managed.That’s vital if people are to feel confident coming to us with their concerns. We’re grateful so many do, with the number of whistleblowing reports increasing 22% last year.To build greater confidence, we’re sharing more information with whistleblowers about the action we take. We provided feedback on each of the 1,252 whistleblowing reports we closed last year. Overall, 42% of these led to direct action to mana

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