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Advancing Institutional Collaboration in Welfare Service Delivery

Effective welfare service delivery depends on sound institutional governance, operational efficiency, accountability and the adoption of proven management practices. Inter-agency collaboration and knowledge exchange provide valuable opportunities for institutions to leverage existing expertise, improve service delivery and develop sustainable welfare systems that respond to the needs of their beneficiaries. On 8 October 2026, Defence Forces Welfare Services (DEFWES) hosted a multi-agency delegation at Defence Headquarters, Nairobi, for a benchmarking engagement aimed at informing the proposed establishment of commissaries for members of the diplomatic community. The delegation, led by the Commandant of the Diplomatic Police Unit (DPU), Assistant Inspector General of Police Dr Resila Onyango, comprised representatives from the DPU, Ministry of Foreign and Diaspora Affairs, Office of the Attorney General and Kenya Revenue Authority (KRA). The engagement was hosted by the Managing Director of DEFWES, Major General Edward Rugendo, who briefed the delegation on the organisation’s mandate, governance structure, operational framework and welfare service delivery model. Discussions focused

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