CEM Africa Awards 2026 set to recognise Africa’s leading Customer Experience (CX) talent and innovation

Customer experience professionals, teams and organisations across Africa have just days remaining to enter the 2026 CEM Africa Awards, with free applications closing on 30 September 2026. Taking place on 10 November 2026 at the NH Hotel in Sandton, Johannesburg, the Customer Experience Africa Awards form part of the CEM Africa platform and recognise the individuals, teams, technologies and initiatives raising the standard of customer experience across the continent. For organisations considering whether to enter, the company they could be keeping provides a compelling indication of the calibre of the awards. A growing roll call of African CX leaders The 2025 awards attracted more than 80 entries and 31 finalists , culminating in eight award winners. Finalists represented organisations spanning financial services, technology, telecommunications, retail, insurance, public services and social impact. Among them were Absa, Capitec Bank, Santam, Telesure Investment Holdings, Equity Bank, Takealot.com, NTT DATA, Frogfoot, Telviva, Harambee Youth Employment Accelerator, the University of Pretoria and South Africa’s Department of Social Development . The 2025 winners included Serisha Iyer