Northern delivers disability training commitments after ORR intervention

Northern delivers disability training commitments after ORR intervention Tue, 08/09/2026 - 09:38 8 September 2026 Northern Trains has overhauled the way it manages the training of its staff to support disabled passengers following an investigation by the Office of Rail and Road (ORR), earlier this year. Cover Image Image Body Components ORR found the train operator had failed to deliver the required disability awareness training for its passenger-facing staff, as it commits to do in its Accessible Travel Policy, and also did not have adequate oversight in place to make sure staff received the right training. Northern subsequently provided an improvement plan with 23 actions, which it has delivered on, ORR announced today. Northern has now: strengthened responsibility and accountability for staff training; introduced better systems to track who needs training and whether they have completed it; addressed gaps in the training records of existing staff; and improved training for new starters and staff needing refresher training. ORR will now return to its regular monitoring of Northern’s disability awareness training, including reviewing information submitted by the operator every qua

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