A Look at How the Customer Services Economy Is Shaping South Africa’s Workforce Services

South Africa’s customer services economy is one of the country’s fastest-growing industries and an important contributor to the economy. But its impact extends beyond job creation. As the sector grows, it is creating new pathways for skills development, leadership, and broader community support.Cathy Kalamaras, Growth Enablement Director at Concentrix South Africa – a global leader in customer experience solutions and technology – discusses why that broader impact matters.Customer experience and services can be a powerful vehicle for economic participation because it gives people an achievable way to enter the workforce and build careers, often from communities where those opportunities have…