GBS Sector becoming one of South Africa’s digital economy success stories, according to recent report

Cape Town, 22 September 2026 – South Africa’s Global Business Services (GBS) sector is growing well beyond the contact centre operations that have traditionally characterised its offering. According to a recent report commissioned by the Western Cape Government’s Department of Economic Development (Skillsboost 2026 -towards a digitally ready Western Cape)* moving employees from customer services roles into digitally enabled ones is key to maintaining international competitiveness. One of the report’s central findings is that “routine transactional work is shrinking, and demand is shifting toward staff who can combine customer engagement with data interpretation”.“South Africa is consistently ranked among the top…