Trust in Australian Public Service remains at record high

Trust in Australian Public Service remains at record high Katie Saarikko Fri, 30/10/2026 - 10:17 Australians continue to place their trust in the people and institutions that serve them. Trust remained at a record high 62 per cent in 2025-26 according to latest data from the Trust in Australian Public Services: 2026 Annual Report. This data is driven by positive personal experiences with helpful and respectful staff, and improved accessibility. Some of the most trusted services include Smartraveller (89 per cent), the Pharmaceutical Benefits Scheme (83 per cent) and the Australian Passport Office (82 per cent). Other highly trusted federal services include: My Health Record (81 per cent trust) Medicare (80 per cent trust) Biosecurity (78 per cent trust) Australians interact with public services at important moments throughout their lives. Whether accessing healthcare. Seeking support during emergencies. Pursuing educational opportunities or engaging with government programs and services. Today’s report reinforces the value of strong public services and the importance of the Government’s ongoing commitment to deliver fairer outcomes for all Australians. Quotes attributable to Assist

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